Takes useful messages
Ask callers for exactly what you need—names, contact details, addresses, account numbers or a description of the job.
A smarter alternative to voicemail
Never let a good call go unanswered.
Answer Hero takes messages, gathers useful details, answers common questions and books appointments—then sends the whole conversation neatly to your inbox.
From $5/month No credit card required Works without Hero Connect
ANSWER HERO IS ON THE CALLNew customer enquiry
“Of course. What address should the plumber come to?”
DETAILS CAPTUREDSarah · Takapuna · Tuesday morning
While you keep working, Answer Hero can:
Take messagesAnswer questionsCollect detailsBook appointments
MORE HELPFUL THAN VOICEMAIL
Every missed call becomes something you can act on.
Choose how Answer Hero should help and what it should ask. Your callers get a useful conversation; you get an organised result.
Answers common questions
Tell Answer Hero about your business so it can help with services, opening hours, locations and frequently asked questions.
Books appointments
Let callers choose an available time using Google Calendar or Hero’s built-in calendar.
Sends the whole call by email
Receive the recording, transcript, concise summary and details collected—no separate inbox or app to check.
Confirms the details
Answer Hero can read important information back to the caller so names, numbers and addresses are captured correctly.
Sounds like your business
Choose a voice and welcome message, then decide whether it should take messages or provide fuller help.
NO NEW INBOX TO CHECK
Read the call. Hear it only if you need to.
Every call arrives by email as one tidy package. See who called, why they called and what should happen next without listening to a long voicemail.
- Concise call summary
- Full transcript and recording
- Caller details and appointment information
SJ
NEW CUSTOMER ENQUIRY
Sarah needs a plumber in Takapuna
CALL SUMMARY
Sarah called about a leaking kitchen tap. She is available Tuesday morning and would like a quote before the visit.
CALLERSarah Jones
PHONE021 348 921
ADDRESSTakapuna, Auckland
BEST TIMETuesday morning
SET IT UP YOUR WAY
Tell Answer Hero how to help.
Start simply, then teach it more whenever you are ready.
- 1
Choose when it answers
Use it for every call or only when you cannot get to your phone.
- 2
Tell it about your business
Add your services, hours and the common questions callers ask.
- 3
Choose what to collect
Ask for the exact details you need to take the next step.
- 4
Get the result by email
Receive the summary, details, transcript and recording together.
AS SIMPLE OR CAPABLE AS YOU NEED
Start with messages. Add more when it helps.
Take messages only
Answer with your greeting, collect the caller’s message and contact details, confirm them, then email everything to you.
- Personal welcome message
- Your choice of caller details
- Summary, transcript and recording
Answer questions and take bookings
Teach Answer Hero about your business and connect a calendar so it can resolve common enquiries while you are unavailable.
- Everything in message taking
- Answers based on your business information
- Google or built-in calendar booking
SIMPLE PRICING
A much better answer for $5 a month.
Use Answer Hero by itself, or get it included with the complete Hero Connect mobile upgrade.
ANSWER HERO
$5NZD
per month
Excluding GSTper month
- All Answer Hero capabilities
- 30-day free trial
- No credit card required
GOOD QUESTIONS
Everything you need to know.
Still wondering about something? Talk to the Hero Internet team.
Do I need Hero Connect to use Answer Hero?+
No. Answer Hero is available by itself for $5 per month, excluding GST. It is also included with every Hero Connect plan.
What does Answer Hero send me?+
You receive a complete call package by email, including the caller details collected, a summary, transcript and recording. There is no dedicated inbox or app to monitor.
Can it answer questions about my business?+
Yes. Tell Answer Hero about your business, services, opening hours and common questions so it can give callers useful answers.
Can callers book appointments?+
Yes. Answer Hero can use Google Calendar or Hero’s built-in calendar to offer available times and create bookings.
Can I choose what it asks callers?+
Yes. You decide which details matter, such as a service address, account number, preferred time or a description of what they need.
Can my mobile ring before Answer Hero answers?+
Yes. When used with a mobile number, you can let your mobile ring first and have unanswered calls go to Answer Hero.
A BETTER WAY TO MISS A CALL
Let Answer Hero pick up.
Try smart answering for 30 days. No credit card required.
Start your free trial From $5/month excluding GST